Rullion
We have a current opportunity for a Industry Data Managment – Analyst on a temporary basis. The position will be based in Solihul
Key Responsibilities:
- Customer Insights: Gather customer data and gain valuable insights into customer needs, enhancing service delivery.
- Process Improvement: Participate in reviewing and adapting internal processes in response to changes, implementing new work approaches to improve efficiency.
- Continuous Improvement: Drive internal process and procedural improvements to streamline operations and increase effectiveness.
- Effective Planning: Demonstrate strong organisational skills, ensuring smooth workflow and meeting deadlines.
- Health & Safety Compliance: Ensure adherence to company Health & Safety and DSE policies.
- Regulatory Compliance: Ensure all actions and behaviours comply with regulations, always treating customers fairly.
- Customer Query Resolution: Investigate and respond to complex customer queries, liaising with relevant stakeholders to provide timely and effective resolutions.
- Data Quality: Amend data errors, address process exceptions, and provide feedback to front-line teams to improve data quality.
- Transaction Processing: Manage complex transactions across various functional areas to ensure accurate information processing.
- Workload Management: Provide regular updates on progress and manage workload priorities to ensure performance standards are met.
- Policy Awareness: Stay updated on industry trends and company policies, identifying areas for improvement and suggesting enhancements to local working practices.
- Process Failure Support: Assist in resolving process failures where data flows have failed to load, ensuring all relevant information is updated.
- Stakeholder Communication: Foster strong communication with key stakeholders to ensure seamless operations.
Essential Skills & Experience:
- Strong analytical and numerical skills, with an ability to identify discrepancies in data.
- Excellent interpersonal and communication skills, ensuring positive customer interactions and effective collaboration.
- Effective prioritisation and organisational skills, with a strong focus on customer service.
- Proven experience in customer service and a customer-focused mindset.
- Proficient in IT applications, especially Excel, to manage and analyse data.
- A minimum of 6-12 months’ experience in a similar role.
Desirable Skills & Experience:
- Experience within the energy sector would be advantageous, though not essential.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.