Tesco
Customer Service Assistant
Key Responsibilities
- Serving customers with passion and pride, providing excellent customer service.
- Encouraging customer feedback by completing the ‘have your say’ survey.
- Working across all store areas (online, tills, replenishment, vending, stock) to meet customer needs.
- Implementing received training to ensure safe work practices.
- Participating in seasonal, community, and charity events.
- Understanding store performance and contributing to profit delivery.
- Following company values and policies, creating a welcoming environment for all.
- Clocking in and out accurately for accurate pay.
- Prioritizing safety of self, colleagues, and customers, following security procedures and using safety equipment.
- Adhering to the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or self-service checkout interventions, explaining actions to customers.
- Maintaining a clean, tidy, and organized store, keeping aisles clear.
- Potential shift leadership responsibilities in the absence of the Shift Leader and Store Manager.
- Adhering to all received training for safe and legal store operations.
- Performing Post Office duties (if applicable, requiring background checks).
Skills and Expertise
- Excellent customer service skills.
- Knowledge of retail operations.
- Ability to work effectively in a fast-paced environment.
- Proficiency in processing payments.
- Experience with stock management and replenishment.
- Attention to detail and organization.
- Problem-solving and customer assistance skills.
- Adaptability and flexibility.
- Communication and interpersonal skills.
- Teamwork and collaboration.