Meridian Business Support
Key Responsibilities
- Putting customers first, taking ownership of queries, and building rapport to provide exceptional customer experience.
- Acting with skill and diligence, treating customers sensitively and caring about helping them.
- Diagnosing customer needs, providing product information, help, and support.
- Possessing attention to detail, identifying issues and trends to improve customer journeys.
- Ensuring all customers are acknowledged and responded to within service levels.
- Logging and updating customer interactions accurately and consistently.
- Responding positively to objections, demonstrating empathy and understanding.
- Managing workload to meet or exceed response times.
- Keeping knowledge of products, policies, and procedures up-to-date.
- Building strong relationships with other parts of the organization for outcome delivery.
- Proactively identifying and escalating risks, complying with policies and procedures.
Skills and Expertise
- Proven ability to provide outstanding customer experience in challenging situations.
- Experience in customer service or hospitality.
- Effective verbal and written communication.
- Excellent attention to detail and information assessment.
- Ability to manage workload and prioritize tasks.
- Confidence to make decisions within discretionary limits.
- Strong computer skills.
- Ability to deal with distressed or upset customers.
Job Facilities/Benefits
- Salary: 23,020pa + performance-based bonus
- Any 5 days out of 7 Includes weekend work on rotation
- Shifts between 07:00 and 23:00
- Latest start time: 15:00
- Contracted to 38.33 hours per week
- Hybrid working offered after initial 12-16-week on-house training