Customer Resolution Coordinator

Key Responsibilities

• Ensure timely complaint responses through monitoring of the internal complaints system.
• Investigate customer complaints and liaise with internal departments for resolution within agreed timescales.
• Accurate and timely data entry and administration, including updating the team inbox and logging complaints.
• Meet operational quality standards by monitoring internal complaint system responses and closures.
• Identify opportunities to improve complaint handling processes and enhance customer satisfaction.
• Assist with monthly reporting.

Skills and Expertise

• Experience in a customer service environment
• Excellent communication skills
• Professional telephone manner
• Microsoft Office skills
• Strong attention to detail

Job Facilities/Benefits

• 23 days holiday plus bank holidays and an additional day per year for special occasions.
• Paid day for volunteering for a charity of choice.
• Medicash Cover (health-care benefits).
• Contributory workplace pension plan.
• Life assurance cover.
• Discounted shares in the company.
• Access to exclusive deals and discounts website.