Maria Mallaband Care Group
Customer Relations Manager
Key Responsibilities
- Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
- Support home visits during the initial stages of the enquiry process.
- Effectively track enquiry/referrals from initial contact through to final decision.
- Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
- Activity reporting to the Home Manager and Regional Director as agreed.
- Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
- Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
- Support the creation of marketing collateral.
- Attend and carry out presentations at external customer meetings and internal meetings with other company functions.
Skills and Expertise
- Excellent communication skills
- Strong commercial background with experience in lead generation
- Demonstrable successful sales record
- Ability to develop and nurture relationships with customers and key internal/external stakeholders
- Ability to work against targets and deadlines
- Previous experience in social care highly desirable but not essential
Job Facilities/Benefits
- Simply Health company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
- Benefits platform discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts
- Vectis Card instant discount card
- Pension Scheme with Nest
- Personal car leases via salary sacrifice*
- 25 days holiday plus bank holidays
- Holiday Flex purchase additional holiday
- Enhanced Company Maternity, Paternity, Adoption pay, plus 200 new child payment
- Flexible working patterns
- Cycle to work scheme*
- Service recognition
- Training support and development opportunities
- Employee Assistance Programme
- Wellbeing support
- Discounted gym membership
- Eligible for a Blue Light Card
- Subsidised BHSF Sick Pay Cover
- BHSF, Life Cover, Cancer Cover, Personal Accident Cover
- Free The Company Shop membership
- Free Will Service
- Concerts for Carers
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage