Key Responsibilities

• Design and implement customer feedback strategies to collect insights effectively.
• Conduct surveys, interviews, and focus groups to gather customer opinions.
• Analyze feedback data to identify trends, issues, and opportunities for improvement.
• Prepare detailed reports on customer feedback and present findings to stakeholders.
• Collaborate with product development, marketing, and customer service teams to address feedback-related initiatives.
• Develop and maintain the customer feedback database to ensure accuracy and accessibility.
• Monitor industry trends and best practices in customer feedback collection and analysis.

Skills and Expertise

• Proven experience in customer feedback analysis, market research, or a related role.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication skills, both written and verbal, with the ability to present findings effectively.
• Proficient in using feedback collection tools and data analysis software.
• Detail-oriented with exceptional organizational skills and the ability to manage multiple projects.
• Passion for improving customer experiences and a strong customer-centric mindset.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.