Contracts Manager Facilities Management London

Contracts Manager – Facilities Management

Key Responsibilities

• Management of the FM service, including responsive repairs, proactive maintenance, and investment services to maintain a high-quality operational estate.
• Trend analysis and understanding long-term estate issues, contributing to the Asset Management Strategy, managing medium and long-term maintenance plans, and delivering minor works.
• Providing engineering and FM advice, assisting in the delivery of a centre of excellence for FM.
• Developing the service in partnership with key stakeholders to ensure a fully integrated Property approach.
• Performance managing FM contract suppliers, providing strong leadership to ensure value for money, quality service, and efficiency.
• Agreeing and monitoring KPIs to ensure high supplier performance, implementing payment mechanisms and monitoring supplier action plans if necessary.
• Implementing, managing, and contributing to the strategic development of corporate initiatives on FM commissioning and delivery.
• Working with Property colleagues to drive improvement and overall state of repair and fitness for operational properties.
• Ensuring Council professional agents are resourced and trained to comply with Health and Safety and other legislation affecting FM Properties.
• Reviewing audits of professional agents and contractors to ensure all necessary reports and records are in place to prove compliance.

Skills and Expertise

• Qualifications in FM Management or equivalent experience
• Knowledge and experience of leading contract management
• Expertise in using Microsoft applications for service management
• Significant experience in FM management
• Experience in performance reporting and contract management of a similar size
• Demonstrable management experience of a similar service/function
• Ability to present clear, logical written and verbal arguments
• Ability to review processes and procedures to ensure practical effectiveness
• Adaptable communication style for different staff groups and third parties