Ministry of Justice
Continual Improvement Manager
Key Responsibilities
- Work with stakeholders to drive Continual Improvement in new and existing areas to maximise benefits to Justice Digital.
- Lead the integration, co-ordination, progression, and assurance of IT Suppliers continual improvements.
- Work with Process Leads and Service Owners to identify and implement continual improvements.
- Work alongside other continual improvement professionals to design, deliver and implement the programme of continual improvements.
- Represent Continual Improvement in service performance review forums to identify opportunities for improvement.
- Manage, guide and mentor the Continual Improvement Analysts to ensure the team is delivering to KPIs.
- Effectively communicate ideas, data and rationale behind proposed continual improvements, including business benefits and anticipated results.
- Capture baseline data and objective key results so that continual improvements can be measured.
- Own the alignment of continual improvements to Justice Digital primary goals.
- Proactively share outputs (both positive and otherwise) with the business and support teams by maximising the use of the Know The Thing SharePoint site, periodic reporting packs and collaboration stand-ups.
- Promote the usage of Justice Digitals preferred tool for capturing Continual Improvements.
- Operate and input into the continual improvement governance framework.
Skills and Expertise
- Continual Improvement
- Stakeholder Management
- IT Service Management
- Process Improvement
- Data Analysis
- Project Management (implied)
- Communication (written and verbal)