NatWest Group
Key Responsibilities
- Working with a supportive and collaborative team, helping with complaints related activities.
- Investigating complaints, supporting business processes and procedures, and understanding customer and business needs.
- Responding to customer complaints, processing, authorizing, and investigating transactions, collecting required information accurately and on time.
- Accurately investigating complaints, raising issues with relevant parties, and escalating where needed.
- Ensuring accurate processing within agreed turnaround times.
- Participating in initiatives to improve customer service, processes, and procedures.
- Reviewing processing errors and customer complaints to identify trends and training needs.
- Supporting process training and knowledge sharing within the team.
Skills and Expertise
- Knowledge and experience of complaints processes and procedures.
- Awareness of up-to-date trends, policies, and regulations.
- Ability to work accurately, meet deadlines, and maintain high attention to detail.
- Understanding of the financial services industry and our customers.
- Knowledge of our products, processes, and banking systems.
- Good written and verbal communication skills.
Job Facilities/Benefits
- Great career development opportunities with relevant training programmes and exposure.
- 8-week training period with twice-weekly office attendance, followed by a hybrid model.
- Starting salary of 24,990