Key Responsibilities

• Helping with complaints related activities in a supportive team.
• Investigating complaints, supporting business processes and procedures, and understanding customer and business needs.
• Investigating complaints, raising with relevant parties, and escalating where needed.
• Ensuring accurate processing within agreed turnaround times.
• Participating in initiatives to improve customer service, processes, and procedures.
• Reviewing processing errors and complaints to identify trends and training needs.

Skills and Expertise

• Knowledge and experience with complaints processes and procedures.
• Awareness of up-to-date trends, policies, and regulations.
• Ability to work accurately, meet deadlines, and maintain high attention to detail.
• Understanding of the financial services industry and our customers.
• Knowledge of our products, processes, and banking systems.
• Good written and verbal communication skills.

Job Facilities/Benefits

• Career development opportunities with relevant training programmes and exposure.
• 8-week training period with twice-weekly office attendance, transitioning to a hybrid model afterward.
• Starting salary of 24,990.