Claims Assessor

Package: Competitive salary, 25 holiday days (plus your birthday off), health care cash plan, pension, wellbeing support and pet
insurance discount.

Location: We offer the opportunity to work completely from home within the UK, be office based in Amesbury, or split your time
between home and office

Hours: Full time hours of 37.5 per week, working Monday – Friday between the hours of 9 am – 5 pm.

Start Date: 09th December 2024

What we look for in you

* Previous veterinary or insurance claims experience is essential
* We’re committed to responding to our customers as soon as possible so you’ll need to work at a good pace and have excellent
accuracy and the attention to detail
* As you’ll be working on multiple claims at one time, you’ll need to be highly organised

What you`ll get up to as a Claims Assessor

To give you an idea what to expect, you`ll be:

* Collating information from multiple sources to assess claims appropriately
* Providing front line assistance for customers in all key claims-related activity and across a range of communication channels
(primarily Telephony)

* Effectively dealing with and supporting customers in complex emotional situations (e.g. pet bereavement, claim declinatures)
from FNOL to claim closure

* Querying any anomalies and declining claims that are invalid
* Working at pace to ensure we’re responding to customers within a reasonable time frame

What Animal Friends is all about!

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 800 charities and conservancies across the UK and worldwide, to date, we have
donated over £8.5 million. And we are passionate about the support we provide to our customers helping them care for their pets.

Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* 25 days annual leave plus bank holidays and we give you your birthday off
* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and
a health care cash plan and Group life assurance
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice
* Most importantly, you`ll be working within a courageous, passionate and kind-hearted team

Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.