Key Responsibilities

• Ensuring the safety of people supported by ensuring effective deployment of care delivery colleagues.
• Undertaking all administration in line with relevant regulations and legislation.
• Managing and coordinating the care delivery team.
• Ensuring relevant documentation is in place for new people supported, discharges, and transfers.
• Conducting live call monitoring using bespoke software.
• Serving as the first point of contact for day-to-day operational requirements of care colleagues.
• Coordinating with families, healthcare professionals, and external agencies.
• Handling enquiries, scheduling appointments and meetings.
• Handling all information with confidentiality.
• Participating in the on-call rota (subject to service needs).

Skills and Expertise

• Experience in Health & Social Care
• Microsoft Office experience
• Computer literacy
• Prior experience in an administration role
• Excellent customer service skills

Job Facilities/Benefits

• Enhanced evening and weekend pay (+50p/hr)
• Premium overtime rates (+1/hr)
• Wagestream (up to 40% pay advance)
• Funded Blue Light Card (retail discounts)
• 24/7/365 doctor line
• Access to cash plans (for colleagues and families)
• Enhanced retirement leave
• Long service awards
• Excellent training programme for career growth and progression
• Job security in a sector-leading organisation