Key Responsibilities

• Coordinate and schedule care visits to ensure all client needs are met efficiently.
• Liaise with clients and their families to assess care requirements and update care plans as necessary.
• Manage and support care staff, including handling rota management, absences, and providing guidance.
• Conduct spot checks, quality assurance visits, and regular reviews to maintain high standards of care.
• Respond promptly to emergencies, complaints, and service changes, ensuring swift resolutions.
• Maintain accurate records using our care management system (Careberry)
• Assist with the recruitment, training, and onboarding of new care staff.
• Ensure compliance with CQC regulations and company policies.

Skills and Expertise

• Client Relationship Management
• Care Planning
• Staff Management
• Quality Assurance
• Emergency Response
• Record Keeping
• Recruitment and Training
• Compliance