Key Responsibilities

• Clean corridors, lobbies, stairways, elevators, and lounges as well as guest rooms.
• Organise work schedule from the room status list, arrivals, and departures.
• Distribute linen, towels, and room supplies using wheeled carts or by hand.
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.
• Replace dirty linens with clean items.
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Monitor guest laundry bags.
• Replace laundry bags and slips.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items.
• Organise and restock cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company safety and security procedures.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.

Skills and Expertise

• Excellent cleaning and maintenance skills.
• Strong organizational and time-management skills.
• Ability to work well within a team.
• Ability to follow instructions and procedures.
• Attention to detail and commitment to cleanliness.
• Good communication skills and a friendly demeanor to interact with guests.
• Ability to perform duties effectively with minimal supervision as part of a team.