Appointment/ Schedule Manager

Talent 84 have a permanent vacancy for an office based Manager to work for a specialist utilities service provider in Wakefield.

Hours of work

40 hours per week
Mon – Fri 8.30 am – 5.00 pm

Job Purpose

To lead a maintenance planning team ensuring that customers receive the best possible service.

Reporting to the Appointment/ Scheduling Manager duties are varied and will include:

Overseeing the delivery of high-volume work streams of high voltage substation and asset inspections and maintenance nationally.
Managing and mentoring the planning team
Monitoring service metrics including response times, resolution rates and customer satisfaction scores
Resolving customer queries
Resource allocation ensuring a 24/7 call out function
Client maintenance and inspection reports
Monitoring and controlling work in progress costs
Implementing improvement strategies
Implementing new services and improving existing ones to meet changing customer needs and market demands
Developing service standards, policies and procedures
Ensuring health & safety requirements are adhered to

Skills required:

Higher Level Engineering Qualification
Proficiency in asset management principles and practices
Knowledge of electrical systems, substation equipment and relevant industry standards
Project management experience

If you have the required skills and are interested in this role, please do apply

Talent 84 Ltd acts as an employment agency when introducing candidates for permanent employment with a client and as an employment business when supplying temporary staff. Talent 84 Ltd is an equal opportunities employer