Administrative Assistant Band 3 London

Administrative Assistant Band 3

Key Responsibilities

• Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
• Complete admin duties as required
• Record all outpatient attendances (cashing-up) on the Patient Access System
• Book follow-up appointments
• File documents according to Information Governance policy
• Communicate with patients, visitors and staff in a professional and courteous manner
• Communicate effectively using all available forms of communication
• Maintain an uncluttered and tidy reception area
• Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
• Support the Managers and Supervisors in developing a patient focused service
• Book patient follow-up appointments
• Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
• Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding
• Ensure all patient information is complete and up to date on the Trust PAS
• Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
• Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
• Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
• Be a calm, supportive, flexible and adaptable member of the team
• Deal with all enquiries in a professional and co-operative manner
• Respond politely but firmly with people behaving antisocially and report any verbal abuse
• Redirect queries to the appropriate person using available information and initiative and send messages via email where possible
• Provide non-clinical advice and guidance regarding appointments
• Process patient data and appointments using the Trust Patient Access System (PAS)

Skills and Expertise

• Administrative skills
• Communication skills
• Interpersonal skills
• Patient care experience
• Knowledge of PAS