Key Responsibilities

• Delivery of go-to-market customer propositions aligned with the Retail Banking customer proposition roadmap.
• Leading multi-disciplinary agile scrum teams to deliver customer projects.
• Collaborating with Proposition Strategy and Design Leads, Customer Journey teams, and One Bank stakeholders.
• Managing projects to time and budget in an agile manner.
• Acting as a bridge between proposition strategy and design, working with customer journeys to deliver go-to-market propositions.
• Delivering new or improved products, services, and experiences that meet customer needs and drive loyalty.
• Ensuring propositions meet customer needs as agreed with the Proposition Leads.
• Developing, coaching, and empowering teams.
• Removing team blockers and escalating issues to the Proposition Design and Strategy Leads.
• Ensuring seamless handover to journey teams for ongoing proposition management.

Skills and Expertise

• Proven track record of delivery in an agile environment.
• Passion for customers and experience with customer-centric projects.
• Strong understanding of the digital sector.
• Experience in the consumer financial services sector (preferred, but not essential).
• Experience innovating business and customer outcomes through technology.
• Experience delivering customer-centric transformational change.
• Understanding and experience of digital proposition delivery.
• People leadership and management skills.
• Ability to work collaboratively with and influence stakeholders.
• Experience embracing and role modelling Agile capabilities.
• Excellent written and verbal communication skills.
• Experience with operational and financial planning, relevant legal policies, regulatory obligations, and risk management.