Key Responsibilities

• Leading a team to ensure efficient, safe, and legally compliant delivery operations, upholding high customer service standards.
• Managing delivery costs and customer charges to meet targets.
• Identifying opportunities to improve efficiency and set challenging targets to minimize payroll costs.
• Understanding the local market to provide the best service, ensuring excellent customer service and satisfaction.
• Managing the team effectively to meet all customer service requirements and engage with customers, using feedback to improve service.
• Working with the regional team to identify and develop/improve working methods.

Skills and Expertise

• Previous experience and knowledge of deliveries/transport.
• Management CPC.
• Experience of managing a warehouse operation.
• Engaging with customers and building strong relationships.
• Developing new ideas and challenging a team to improve delivery service.
• Identifying talent and encouraging development in a team.
• Motivating a team to build a strong customer service culture.
• Communicating openly and influencing key stakeholders.
• Planning and organizing effectively.
• Hands-on approach (beneficial).