urbanbubble
Property Manager
Key Responsibilities
- Ensure customer and property maintenance to high standards, adhering to budgets, service level agreements, and regulations.
- Plan, execute, and deliver all aspects of the Property Management Schedule (PMS), meeting time scales and customer commitments.
- Oversee planned, cyclical, and reactive maintenance with preferred contractors/suppliers.
- Conduct site visits (monthly/quarterly assessments) and maintain an active presence, ensuring actions are completed.
- Ensure compliance with statutory, contractual obligations (RICS, ARMA-Q, Health & Safety).
- Manage key processes like section 20s, contract renewals, utility renewals, insurance claims, and Health & Safety reports.
- Verify Management Information Packs for leaseholders and solicitors prior to property sales.
- Process insurance claims efficiently.
- Build and maintain strong client relationships for high customer satisfaction.
- Liaise with tenants, landlords, directors, contractors, ensuring services meet expectations.
- Represent urbanbubble at meetings (management, AGMs, customer forums), managing logistics and information sharing.
- Ensure works and services are delivered within budget, managing purchase orders, invoices, and contracts.
- Contribute to financial management, producing service charge budgets or performing spend reviews.
- Recruit, develop, and retain talent, managing the employee lifecycle effectively.
- Identify and address individual learning needs, acting as a coach and mentor.
Skills and Expertise
- Experience managing high-rise residential buildings
- Experience managing AMC Cladding projects
- Knowledge of relevant regulations, legislation, guidance, and best practice (RICS, ARMA-Q, H&S).
- Ability to manage multiple deadlines and prioritize work effectively in a busy environment.
- Strong analytical and decision-making skills
- Ability to work independently and on initiative, respecting policies and regulations.
- Effective people management and delegation skills
- Excellent customer service skills
- Residential property management experience
- Excellent verbal and written communication skills, strong listening skills
- AIRPM qualification (preferred)
Job Facilities/Benefits
- Hybrid policy
- Salary up to 40,000
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including birthday day off and house purchase day off