Co-op Group
Customer Team Leader – Co-op
Key Responsibilities
- Friendly and thoughtful service: Providing welcoming, helpful, and thoughtful customer service, often taking ownership of store management and handling challenging situations.
- Team development: Coaching and training team members, fostering an inclusive environment where all voices are valued and respected.
- Store safety and operation: Ensuring the store remains safe, legal, and fully operational.
- Diligence and stock management: Managing diligence checks and stock accuracy for a positive customer experience.
- Store manager support: Deputizing for the store manager, managing a variety of HR processes, and introducing new products/services.
- Community involvement: Building relationships and supporting the store manager with the local Co-op community plan.
Skills and Expertise
- Genuine care for customer needs
- Leadership and support skills
- Strong people skills
- Organisational and problem-solving skills
- Desire to learn, grow, and develop leadership skills
- Flexibility to work varied shifts
Job Facilities/Benefits
- Full, paid training and career progression support
- 30% Co-op product discount, plus additional discounts
- Pension scheme with up to 10% employer contributions
- Wagestream for pay access
- 36 days holiday (pro rata for part-time)
- Virtual healthcare services (for employee and family)
- 24/7 employee assistance service
- Rotas shared three weeks in advance (accessible on mobile)
- Cycle-to-work scheme