Triumph Consultants Ltd
What’s involved with this role:
Temporary Criminal Justice Housing Options Officer
Reference no: Bournemouth 5258808
Pay Rate: £17.30 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 4-5 months
City: BOURNEMOUTH
Enhanced DBS disclosure required
Role will be hybrid. Cannot accept any applications from fully remote workers and there is no negotiation on this.
Criminal Justice HOO – needs to be able to visit customers within prisons, probation, approved premises, CAS3 etc as well as attending local events.
Key Responsibilities:
Provide specialist advice on a range of complex housing options and homeless prevention initiatives
Hold a caseload & carry out detailed legal assessments of applications for housing, making decisions on all aspects of housing or homelessness applications including verification, eligibility, housing need and support
Determine the support needs of households in housing need and refer to specialist providers where appropriate.
Participate in Housing Options Duty Rota, providing excellent customer service in respect of a range of complex and contentious housing enquiries, through a range of communication channels, online, face to face & in the community.
Lead multi-agency case meetings for households with complex problems
Act as housing lead in response to serious domestic abuse, child protection, adult safeguarding etc. where clients have identified housing needs.
Develop strong relationships with all housing providers and promote multi-agency initiatives in the prevention of homelessness
Maintain continuous professional development and up to date knowledge of related legislation, such as landlord and tenant, family, welfare benefits, child and adult safeguarding
Prevent homelessness wherever possible by negotiation and collaboration with a range of stakeholders
Effectively manage a caseload through personal housing plans, communication strategies and effective record keeping.
Qualifications:
Level 4 diploma or the equivalent experience
Ability to travel around the area (and to other areas of the UK) in an agreed timely manner
Knowledge:
Working knowledge of Housing / Homelessness legislation & associated code of guidance
Understanding of a range of housing options and homelessness prevention techniques
Experience:
Significant experience of providing excellent customer service and specialist, professional advice to people with housing problems
Experience of working for a range of different vulnerable clients (e.g. victims of domestic abuse, mental health, offenders, substance misuse, young people, learning or other disabilities)
Experience of managing a caseload and developing housing options plans
Experience of team working and multi-agency working
Skills & Abilities:
Effective interpersonal and negotiation skills.
Be able to deal with conflict and challenging behaviour and have strategies to deal with this
Able to problem solve and make decisions using professional judgement and intuition in a complex environment
Ability to understand and impart information and legislation though face to face interviews and in writing
Able to organise a diverse workload without close supervision and manage competing demands
Ability to recognize issues relating to Adult safeguarding, child protection and domestic abuse
Enjoy working in a supportive team & highly pressurised, rapidly changing environment dealing calmly & effectively with a wide range of challenging client behaviours
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Bournemouth 5258808
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.