Key Responsibilities

• Deliver excellent customer service, considering customer needs and financial goals.
• Educate customers on banking options and support their choices.
• Complete processes and procedures, providing a seamless customer experience.
• Conduct financial reviews and provide accurate information for informed decisions.
• Manage diary and balance proactive conversations with customer meetings.
• Support the bank’s way of working to assist customers.
• Manage customer contact lists to identify opportunities for new financial services.
• Maintain relationships with colleagues for customer support and business awareness.
• Identify complaints and errors promptly, restoring customer relationships.

Skills and Expertise

• Experience in customer service and relationship management.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Experience working within a regulatory environment.
• Proficiency in Microsoft Office.

Job Facilities/Benefits

• Flexible rotating shift pattern (7.00am 9.00pm, 3 weekend shifts in a 12-week period).
• 35-hour work week over 5 days.
• 1 day per week in-office work after 6-month probation.
• Comprehensive training program, ongoing coaching, and support for career development.
• Competitive salary of 24,750.
• Retirement savings contribution.
• Flexible benefits from NatWest Group Benefits.
• Generous holiday entitlement of 33 days (pro-rata).