NatWest Group
Key Responsibilities
- Investigating complaints, escalating where needed, and working with relevant parties.
- Ensuring accurate processing of complaints within agreed timelines.
- Participating in initiatives to improve customer service processes and procedures.
- Identifying trends and training needs through review of processing errors and customer complaints.
- Supporting process training and knowledge sharing within the team.
Skills and Expertise
- Knowledge and experience of complaints processes and procedures.
- Understanding of current trends, policies, and regulations in complaints handling.
- Ability to work accurately, meet deadlines, and maintain high attention to detail.
- Understanding of the financial services industry and customer needs.
- Knowledge of relevant products, processes, and banking systems.
- Excellent written and verbal communication skills.
Job Facilities/Benefits
- Starting salary of 24,990
- 8-week training period with twice-weekly office attendance, followed by a hybrid model.
- Career development opportunities and relevant training programmes.