Key Responsibilities

• Support operational health of the platform, encompassing service, risk, cost, and people aspects.
• Support platform operational stability and technology performance, including maintenance of system utilities and tools.
• Contribute to the team’s activities delivering software asset management services to customers and stakeholders, ensuring alignment with technical roadmaps and supporting change demands.
• Contribute to the delivery of customer outcomes, innovation, and early learning by testing products and services to identify viability and desired outcomes.
• Contribute to the platform’s risk culture, ensuring risk discussion and mitigation.
• Participate in planning and execution of platform work, servicing feature development requests, and supporting regulatory reporting.
• Simplify platform infrastructure, architecture, services, and customer solutions, avoiding complexity.
• Build relationships with platform, domain, and cross-domain stakeholders.
• Ensure compliance with policies and regulatory obligations, primarily SOX controls.

Skills and Expertise

• Strong communication skills, conveying complex technical concepts to colleagues and management.
• Experience in Agile or DevOps environments with continuous delivery and continuous integration.
• Technical knowledge of platform, technology, products, and domains.
• Knowledge of industry standard toolsets (e.g., Flexera, ServiceNow) and processes for enhancing IT customer service.
• Software licensing and commercial experience for software publishers.
• Experience within an ITIL framework.
• Understanding of operational principles.
• Strong collaboration and stakeholder management skills.