NatWest Group
Software Asset Management Analyst
Key Responsibilities
- Supporting the operational health of the platform, encompassing service, risk, cost, and people aspects.
- Supporting platform operational stability and technology performance, including maintaining system utilities and tools.
- Contributing to the delivery of software asset management services to customers and stakeholders, ensuring alignment with technical roadmaps and supporting change demands.
- Contributing to customer outcomes, innovation, and early learning by evaluating test products and services for viability and desired outcomes.
- Contributing to the platform risk culture, ensuring risk discussion, understanding, and mitigation.
- Contributing to work planning and execution within the platform, servicing feature development requests, and supporting regulatory reporting.
- Simplifying platform infrastructure, architecture, services, and customer solutions, while guarding against introducing new complexity.
- Building relationships with platform, domain, and cross-domain stakeholders.
- Applying and reviewing controls, primarily against SOX, to ensure compliance with policies and regulatory obligations.
Skills and Expertise
- Excellent communication skills, including communicating complex technical concepts to colleagues and management.
- Solid experience in Agile or DevOps environments with continuous delivery and continuous integration.
- Technical knowledge of platform, technology, products, and domains.
- Knowledge of industry standard toolsets (e.g., Flexera, ServiceNow) and processes for driving customer service within IT.
- Software licensing and commercial experience for software publishers.
- Experience with ITIL frameworks.
- Understanding of operational principles.
- Strong collaboration and stakeholder management skills.