Customer Relations Manager UK

Key Responsibilities

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Skills and Expertise

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

Job Facilities/Benefits

• Simply Health company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Benefits platform discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts
• Vectis Card instant discount card
• Pension Scheme with Nest
• Personal car leases via salary sacrifice*
• 25 days holiday plus bank holidays
• Holiday Flex purchase additional holiday
• Enhanced Company Maternity, Paternity, Adoption pay, plus 200 new child payment
• Flexible working patterns
• Cycle to work scheme*
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership
• Eligible for a Blue Light Card
• Subsidised BHSF Sick Pay Cover
• BHSF, Life Cover, Cancer Cover, Personal Accident Cover
• Free The Company Shop membership
• Free Will Service
• Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage