Key Responsibilities

Responding to reactive customer HR Employment Law queries promptly in a contact centre environment.
Managing time effectively to maximize availability for customer interactions.
Contributing to identifying needs and generating income.

Skills and Expertise

Experience in an HR, employee relations, or employment law role.
Ability to deliver and advise on statutory processes and procedures (strong communication skills).
Ability to weigh options and make informed decisions, considering client needs.
Strong administration, IT, and research skills.
Ability to work at pace to meet deadlines and solve complex issues while maintaining quality.
Experience supporting disciplinary and grievance hearings.
Up-to-date knowledge of the ACAS code of practice on disciplinary and grievance, statutory employment law, employee relations, HR and best practice.
Ability to build effective and trusted partnerships with clients, handling diverse client channels and sectors.
High standards of attention to detail and client service.
Qualification in employment law or HR is advantageous, but not essential.