• This role can be hybrid or fully remote depending on the successful candidates location
• This is an opportunity to build on your existing experience of employment law or HR, in a supportive and collaborative environment
• Joining Mentor, youll be delivering employment law and HR advice and support to our clients
• This could be a major stepping stone for your future career, as well support your progression with training
• Youll start on a competitive salary from 30,218 and will be dependant on experience

Key Responsibilities

• Responding to reactive customer HR Employment Law queries in a timely manner in a contact centre environment
• Managing your time to maximise your availability for customer interactions
• Contribute to identify needs and generating income

Skills and Expertise

• Experience in an HR, employee relations or employment law role
• Ability to deliver and advise on statutory processes and procedures
• Good communication skills
• Ability to weigh up pros and cons of different options to make well informed decisions with the needs of clients in mind
• Strong administration, IT and research skills
• Ability to work at pace to meet deadlines and solve difficult issues while maintaining the quality of work
• Background of supporting disciplinary and grievance hearings
• Up-to-date knowledge of the ACAS code of practice on disciplinary and grievance, statutory employment law, employee relations, HR and best practice
• Ability to build effective and trusted partnerships with clients, as well as to deal with clients from multiple channels and sectors
• High standards of attention to detail and client service
• A qualification in employment law or HR is an advantage