NatWest Group
Employment Law and HR Officer
Key Responsibilities
- Providing employment law, HR, and health and safety advice and guidance to clients.
- Identifying opportunities to meet client needs through bespoke services and generating referrals for additional consultancy and training.
- Responding to reactive customer HR Employment Law queries in a timely manner in a contact centre environment.
- Managing time to maximize availability for customer interactions.
- Contributing to identify needs and generating income.
Skills and Expertise
- Experience in HR, employee relations, or employment law.
- Ability to deliver and advise on statutory processes and procedures.
- Strong communication skills.
- Ability to weigh up pros and cons of different options to make well-informed decisions, considering client needs.
- Strong administration, IT, and research skills.
- Ability to work at pace to meet deadlines and solve difficult issues while maintaining work quality.
- Experience supporting disciplinary and grievance hearings.
- Up-to-date knowledge of the ACAS code of practice on disciplinary and grievance, statutory employment law, employee relations, HR, and best practice.
- Ability to build effective and trusted partnerships with clients and deal with clients from multiple channels and sectors.
- High standards of attention to detail and client service.
- A qualification in employment law or HR (advantageous, but not essential).