Key Responsibilities

• Drive business development activities to build partnerships for new opportunities.
• Support the design, development, and implementation of business development strategies and plans.
• Build and maintain strong relationships with business leaders, business partners, and other related organisations.
• Monitor and analyse the marketplace.
• Participate in sales strategies and policies.
• Generate and facilitate the total solution of business development and continuous growth.
• Meet customer needs and assist the business in achieving lending commitment.
• Ensure business goals are met in a manner consistent with values.
• Handle concerns and complaints at first point of contact.
• Ensure delivery of good customer outcomes at every interaction.
• Formulate and drive a business plan to achieve KPIs.
• Understand and adhere to relevant laws, conflicts of interest, and anti-money laundering guidelines.
• Complete all control tasks in a timely manner to the required standard.
• Operate within the training and competence scheme, ensuring accurate, full, and relevant information to customers.
• Respond and adapt to shifting priorities and deliver effective performance within challenging timelines.
• Liaise with colleagues to share best practice and flex capacity between teams.
• Build a strong internal and external network of stakeholders and proactively promote a culture where risk is managed effectively.

Skills and Expertise

• Understanding of audit and risk requirements (internal and external).
• Experience of meeting and exceeding customer needs.
• Diploma in Lending Skills Professional Qualification, or equivalent (or willingness to obtain within 18 months).
• Experience delivering presentations to customers.
• Strong relationship management, diary management, and time management skills.
• Knowledge of technology platforms.
• Excellent interpersonal, communication, and presentation skills, and the ability to network effectively.