Key Responsibilities

• Carry out administrative functions, adhering to Departmental policies and procedures, and Government Department requirements.
• Maintain up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, related to the service.
• Provide information and guidance on processes and procedures to Social Work Practitioners and Managers.
• Update complex information systems, ensuring accurate and up-to-date records for statutory returns and local datasets.
• Collate, prepare, and provide information reports for practitioners and managers using Business Objects and Excel.

Skills and Expertise

• Knowledge of Children’s Services department operations.
• Strong interpersonal skills for dealing with diverse individuals in various settings (reception, phone).
• Understanding of quality customer care principles.
• Excellent time management and prioritisation skills.
• Awareness of diversity principles in the workplace.
• Knowledge of Health & Safety in an office environment.
• Strong confidentiality skills.
• Extensive administrative experience, including data input and retrieval.
• Experience in compiling and maintaining records and administrative systems.
• Experience in data cleansing and producing statistical information.