Key Responsibilities

• Ensure compliance with Franke UK Technical Standards and Processes.
• Provide technical support to customers and resolve issues promptly.
• Deliver quality and reliable service to customers and colleagues.
• Address reliability issues efficiently.
• Report van stock or training needs to Regional Service Managers.
• Highlight technical and customer skill gaps.
• Identify instances requiring Account Support due to ongoing customer issues.
• Complete any additional ad-hoc duties and responsibilities.
• Participate in on-call weekend rota for engineer technical assistance and reactive calls (1 in 4 weekends).

Skills and Expertise

• Understanding and experience in the Field Engineer role.
• Excellent communication skills.
• Integrity.
• Analytical and prioritization skills.
• Ability to escalate issues appropriately.

Job Facilities/Benefits

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.