Franke Coffee Systems
Field Service Engineer – Edinburgh
Key Responsibilities
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Highlight issues where Account Support is required due to ongoing Customer Issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
- Deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
Skills and Expertise
- Understanding and experience in the remit of the Field Engineers role
- Excellent communication skills
- Personal integrity
- Analytical and prioritisation skills
- Understanding of when to inform and when to escalate issues