Lakeland
Key Responsibilities
- Accountable for overall store operation.
- Drive store sales and profitability.
- Deliver high operational store standards through team motivation and coaching.
- Lead team to deliver operational processes and customer service excellence.
- Exceed customer expectations.
- Lead by example, adhering to Lakeland Essence, Values, and Behaviours.
- Maintain passion and knowledge of Lakeland products.
- Lead team to sell products with devotion and flair.
Skills and Expertise
- Previous retail management experience with strong selling and customer service skills.
- Experience managing store profitability and KPIs.
- Strong planning and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to manage, organize, and motivate team members daily.
- Ability to take ownership and make decisions.
- Ability to comprehend and analyze sales figures.
- Recruitment/interviewing experience.
- Intermediate IT skills (e.g., Word, Excel).
- Experience training others.
- Knowledge of Lakeland and its products.
- Experience with change management.
- Experience in selling through service.
- Team coaching skills.
Job Facilities/Benefits
- 20% Company Discount
- Pensions Scheme opportunities
- Company Uniform
- Training in Windermere, Cumbria (includes time spent in other UK stores).
- Comprehensive familiarisation of store systems and procedures.