Clerical Officer – Diabetic Eye Screening

Key Responsibilities

• Call recall responsibilities – booking, managing, and amending appointments via eye screening software and telephone
• Appointment Bookings – booking clinical appointments across all screening pathways as directed by service managers
• Manage eye screening email inboxes in conjunction with the DES administrative team
• Support the administration team with referrals from screening to Ophthalmology services
• Provide specific support as requested by the Officer Manager and Administration and Failsafe managers for the DES programme

Skills and Expertise

• Administration of screening service
• Working in a call recall centre
• Booking patient appointments
• Answering patient queries
• Supporting clinical team in screening delivery