PA Medical Secretary Oncology Department Manchester

PA/Medical Secretary – Oncology Department

Key Responsibilities

• Liaise with consultants to provide full secretarial service, including administrative duties and mail management (prioritization and actioning).
• Disseminate correspondence/documentation (confidential).
• Type clinical correspondence, treatment summaries, and annotations, meeting turnaround targets and office instructions.
• Organize and schedule meetings, maintain appointment diary.
• Monitor clinic templates, liaising with clinical and admin staff to manage clinic numbers, escalating to management when needed.
• Liaise with staff (internal/external), answering written/verbal enquiries; acting on matters without reference.
• Answer patient/relative enquiries, referring to consultants when necessary.
• Handle stressful/sensitive phone calls from relatives/patients.
• Liaise with internal/external departments for clinical investigations/procedures.
• Liaise with patients involved in trials, coordinating information between patients, hospital, and organizing bodies.
• Input patient details into databases (Careflow), use case note tracking system.
• Receive new patient referrals, organize appointments/admissions, and arrange treatments.
• Manage waiting lists, focusing on two-week wait category patients.
• Coordinate annual leave to ensure clinics are managed effectively and nursing staff are allocated appropriately.
• Contribute to staff training.
• Ensure case notes are up to date and all investigations/material are available for appointments.
• Provide information for litigation cases.
• Provide statistical information to the Information Department.
• Collaborate with clinicians, managers, and admin staff to review practices, identify improvements, and solve problems.
• Improve quality/range of services by managing resources according to policies and priorities.
• Ensure multi-disciplinary meeting information is available.

Skills and Expertise

• Experience in audio typing and copy typing.
• Healthcare/Medical Secretarial experience.
• Knowledge of medical terminology.
• Knowledge of cancer pathways/targets (beneficial).
• Excellent communication skills (written and verbal).
• Strong organizational skills.
• Ability to work under pressure and meet deadlines.
• Proficient in using relevant software.