NatWest Group
Operational Resilience Manager
Join our team as an Operational Resilience Manager, and support the embedding of our Operational Resilience strategy and framework across the business. This role requires strong subject matter expertise in operational resilience concepts and their impact on business services.
Key Responsibilities
- Providing knowledge, skills, and support for the embedding of the Operational Resilience strategy and framework.
- Supporting policies, processes, and governance across the business.
- Using subject matter expertise to ensure the stability of our operations.
- Leading and collaborating with the team to provide insights on Operational Resilience developments and risks.
- Acting as a trusted advisor to establish strong relationships across the three lines of defence.
- Engaging with peers across the industry in operational resilience forums and working groups.
- Monitoring and updating Operational Resilience standards, policies, and frameworks.
Skills and Expertise
- Operational Resilience SME with excellent knowledge and delivery of UK regulations.
- Experience in a regulated financial services firm, financial regulator, or consulting firm.
- Excellent people management skills and experience, with the ability to motivate others and deliver high-quality work with limited supervision.
- Experience in designing and delivering strategy.
- Strong influencing, communication, and collaboration skills, with the ability to operate effectively at all levels internally and externally.
- Excellent understanding of operational resilience disciplines and regulatory expectations.
- Good knowledge of key technology services, service delivery, and management disciplines.
- Good knowledge of risk management and controls in financial services.
- Knowledge of project lifecycles and the ability to articulate multiple layers of process, planning, communication, and control.
- Retail banking experience in a dual regulated firm.
- Knowledge of global and EU financial services regulation.
- Understanding of horizon scanning and threat identification for a financial services firm.