Key Responsibilities

• Be the friendly voice and problem-solver for customers.
• Manage customer inquiries, complaints, and requests across various channels.
• Provide accurate and helpful information to customers.
• Keep electronic databases up-to-date with details of interactions and resolutions.
• Ensure secure and confidential handling of customer information.
• Assist with payments, basic account advice, invoice processing, and repair arrangements.
• Use excellent communication and organizational skills to satisfy customers.

Skills and Expertise

• Excellent communication skills
• Strong organizational skills
• Customer service experience
• Data entry proficiency
• Knowledge of customer relationship management (CRM) systems is a plus

Job Facilities/Benefits

• 11.89 per hour (Monday – Friday)
• Various shift patterns (8am-4pm, 9am-5pm)
• 150 Bonus after 8 weeks (T&C apply)
• 28 days pro-rata paid annual leave (inclusive of statutory holidays)
• Access to a canteen and free on-site parking
• Opportunities for overtime and employee incentives
• Possible permanent position after a successful trial period
• Training provided