Torus Group
Leasehold Officer
Key Responsibilities
- Deal promptly with customer enquiries and requests for information.
- Administer the efficient processing of RTB/RTA sales applications up to completion, including calculation of discount entitlement. Use NAFN software to check eligibility. Liaise with relevant teams for Cost Floor and other information.
- Process Buyback requests (RTB and RTA) and liaise with relevant Torus teams.
- Handle all aspects of leasehold management, acting as the main contact.
- Provide an effective arrears recovery service for leaseholders, Shared Owners, Outright Leaseholders, Outright Freeholders, and Rent to Buy tenants. Take enforcement action (NISPs, MCOL, PCOL) and attend Court hearings.
- Assess eligibility and qualifying applicants (Rent to Buy and shared ownership).
- Provide property management service for Rent to Buy tenants (viewings, sign up, deposits, payments, inventories, Section 21s, marketing, referencing, affordability).
- Administer Rent Guarantee schemes and assist with scheme appraisal.
- Provide property management service for Shared Owners (viewings, accounts, sign up).
- Manage Re-Sales and Staircasing applications, scheme inspections.
- Ensure void properties (Rent to Buy) are inspected, secured, and handed over.
- Represent the Leasehold Team at new build site meetings.
- Achieve agreed targets for handover of properties.
- Liaise with relevant teams regarding defect reporting on new build schemes.
- Attend the First Tier Tribunal as required.
- Liaise with colleagues on major works and long-term qualifying agreements.
- Ensure correct service charge application after major works.
- Work with Torus Finance Team to ensure statutory requirements are met and accurate service charge estimates and year-end statements.
- Liaise with Managing Agents regarding estate fees, Ground Rent, and management issues.
- Process applications requiring consent under the lease.
- Act on lease breaches requiring enforcement action.
- Undertake training and attend meetings as required.
- Provide assistance in all areas of Leasehold Services, including staff training.
- Operate locally based computer systems.
- Attend best practice forums.
- Undertake any additional duties.
Skills and Expertise
- Proven experience in leasehold management
- Proficient in housing-related IT systems
- Demonstrated experience in arrears management and debt recovery
- Strong numerical and analytical skills
- In-depth knowledge of Right to Buy and Right to Acquire processes
- Exceptional organizational and time management skills
- Track record of meeting performance targets
- Capable of working independently and prioritizing tasks
- Collaborative team player with excellent interpersonal skills
- Experienced in engaging with the public professionally
- Valid driving licence