Look Ahead Care, Support and Housing Ltd
Service Manager – Tower Hamlets
Key Responsibilities
- Effective management of all service delivery aspects.
- Line management of front-line staff.
- Management of stakeholder relationships (in partnership with Head of Service).
- Collaborative work with NHS and 3rd sector colleagues for high-quality service delivery.
- Driving business planning, objective setting, and performance tracking.
- Managing contract budgets to meet financial targets.
- Leading and motivating team members to foster a positive work culture.
- Continuous improvement of staff competence and effective conflict resolution.
- Reporting staff changes to HR and Payroll (e.g., starters, leavers, additional hours).
- Maintaining quarterly staff succession plans.
- Providing effective, professional, and commercially focused briefings/supervision to staff.
- Managing and allocating customers to support staff (casework management).
- Developing key business relationships with customers and external parties.
- Planning, organizing, and prioritizing operations for maximum efficiency and resource utilization.
Skills and Expertise
- Leading and motivating staff for excellent service delivery.
- Calmness and resilience; unaffected judgment.
- Practical and logical mind.
- Excellent organizational skills.
- Thriving in dynamic and diverse environments.
- Managing contracts and resources.
- Delivering to budget and performance targets.
- Managing and developing staff for service delivery targets.
- Managing external partnerships for successful service delivery.
- CMI/NVQ Level 4 or other Business/Management qualification (essential).
Job Facilities/Benefits
- 48,000.00 per annum.
- 40 hours per week.
- 25 days Annual Leave.
- Pension schemes.
- Staff discounts.
- Healthcare.
- Career progression.