Hastings Direct
Motor Claims Handler
Key Responsibilities
- Manage a portfolio of policyholder’s write-off / repair claim.
- Handle incoming calls from customers and external partners while also making outbound calls.
- Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
- Validate claims and policies
- Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
- Achieve departmental and business targets
Skills and Expertise
- Outstanding customer service, with excellent verbal and written communicational skills
- Strong active listening skills
- Strong negotiation skills
- Proactive in your approach to work
- Organisational skills with the ability to prioritise workload
- Natural ability to lead conversations and objection handle
- High attention to detail
Job Facilities/Benefits
- Attractive salary based on experience (pay reviews also completed each year)
- Flexible Working – We champion a flexible and hybrid working approach
- Competitive Bonus Scheme
- Physical Wellbeing – Healthcare cash plan
- Financial Wellbeing – Life assurance, income protection, pension contribution match up to 10%, discounts/cashback, fee-free mortgage advice, financial wellbeing support
- Mental Wellbeing Programme – Thrive mental health app, colleague assistance programme, mental health first aiders, support groups
- 25 days annual leave + bank holidays, buy/sell annual leave option, private healthcare, dental plans, discounted health assessments, cycle to work scheme, tech schemes, discounted and free onsite facilities, social events