Apprentice Administration Assistant (Apprenticeship)

Answering calls for the service department.
Logging, recording, and managing calls outs including those that require access booking.
Monitoring and managing jobs on the internal systems to ensure they are issued to engineers or subcontractors.
Despatching customer calls to engineers and contractors.
Booking access with customers for engineer visits.
Raising purchase orders to contractors for call outs or suppliers for equipment.
Managing the engineers’ diaries and daily route planning.
Receive engineer requests for training, tools, etc., and pass them on to the relevant supervisor.
Managing and booking PPM’s (planned preventative maintenance).
Creating and issuing of O&M documentation.
Reporting on logged jobs, and engineer visits attended.
Run, populate & manage reports for the maintenance division within AIS.
Attend office or onsite meetings if required.
Assisting with engineer/operatives timesheets.
Typing and recording of invoices/payment applications.
General administration duties that may also be required, i.e., scanning/filing or any reasonable request by manage mentor directors.Areas of responsibility/accountability:

Liaise with other departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
To help maintain (and improve) all of the company’s procedures in accordance with the Health & Safety, Quality Management and Operational Systems.
Meet company KPI’s.

Training
Your training plan
Business Administrator Level 3 programme
End Point Assessment
Work based TrainingMore training information
Monthly assessor sessions throughout entire apprenticeship
End Point Assessment preperation
Assignments/Workbooks
Guided Self-Study
Quarterly progress Reviews
Directed Learning & Observations
Professional Discussions
Training, Coaching & Feedback Sessions

Qualifications required

GCSE Mathematics & English (Grade 9-4 (A*-C)) essential

Skills required

Communication skills
IT skills
Organisation skills
Team working

Prospects
A chance to become a permanent member of the team on successful completion of apprenticeship.
Qualification / Standard : ST0070 Business administrator
Duration 21 months