Triumph Consultants Ltd
Temporary Income Officer – Revenue & Benefits
Key Responsibilities
- Maintain comprehensive knowledge of Benefits legislation to administer Housing/Council Tax Support applications.
- Obtain additional information (via systems or manual methods) to determine claims.
- Maintain accurate records of all claims and update information accordingly.
- Plan work routine based on management priorities and provide public service via reception and phone.
- Gain expertise in Benefits, Image, and processing systems to manage all claims.
- Check output, report errors, and calculate benefits entitlement/payments.
- Develop extensive knowledge of Welfare Benefits and related services (e.g., DWP, Social Services).
- Compose and draft detailed letters (using Word) responding to enquiries, including assessments, payments, and complaints.
Skills and Expertise
- Strong literacy and numeracy skills.
- Up-to-date knowledge of housing benefits/council tax reduction claims (within the last 3 months).
- Comprehensive knowledge of Welfare Benefits legislation and procedures.
- Ability to stay updated on changes in legislation.
- Experience with Civica OpenRevs.
- Benefits assessor experience.
- Experience in benefits assessment.
- Strong IT skills including Microsoft packages or equivalent (e.g., G Suite).