Loungers plc
Front of House Team Member Gloucestershire
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting approach to individual customer needs (e.g., quiet coffee drinker, group celebration).
- Working with management and team to ensure customer satisfaction.
- Providing excellent service throughout 14 shifts.
Skills and Expertise
- Excellent customer service skills.
- Ability to build rapport and trust.
- Natural talent and passion for hospitality.
- Self-motivation and ability to work under pressure and meet deadlines.
- Strong communication skills.
Job Facilities/Benefits
- Tips shared equally across the team, based on hours worked.
- Paid breaks.
- Staff food on every shift.
- 50% discount on food.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives.
- Christmas and Boxing Day off!
- Staff party (Loungefest).
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Opportunity for personal development and career progression.