Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting service style and approach to individual customer needs (e.g., quiet coffee, group celebration).
- Working with management and team to ensure customer satisfaction.
- Delivering 14 great shifts.
Skills and Expertise
- Excellent customer service skills.
- Ability to read customer needs and preferences.
- Adaptability and flexibility in service delivery.
- Strong communication skills.
- Building rapport and trust with customers.
- Self-motivation and ability to work independently with minimal supervision.
- Ability to work under pressure and meet deadlines.
Job Facilities/Benefits
- Tips shared equally across the team.
- Paid breaks.
- Staff food on every shift.
- 50% discount on food in all brands.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives (e.g., all-expenses paid trips).
- Christmas and Boxing Day off!
- Staff party (Loungefest).
- Emotional and practical support via the Licensed Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Opportunity for personal development and career progression.