Front of House Supervisor

Key Responsibilities

• Supporting management team in maintaining high standards.
• Delivering excellent customer service on 14 shifts.
• Leading from the front, setting a high pace for the team.
• Ensuring timely delivery of service.
• Maintaining meticulous attention to detail.
• Working to exceed local community expectations.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House team member.
• Background in restaurants, bars, cafes, or coffee shops.
• Experience in a bar environment, including food and drink preparation.
• Passion for hospitality.
• Driven and resilient in overcoming challenges.
• Strong literacy and attention to detail for KPI reporting.
• Excellent communication skills and rapport building.
• Self-motivated and able to work with minimal supervision.
• Knowledge of best practices in sales building, forecasting, paperwork, recruitment, and HR.

Job Facilities/Benefits

• Tips shared equally based on hours.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food in all brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (e.g., all-expenses-paid trips).
• Christmas and Boxing Day off.
• Staff party (Loungefest).
• Emotional and practical support via the Licensed Trade Charity.
• Control over pay with Wagestream.
• Company pension scheme.
• Long service awards.
• Career progression opportunities.