Front of House Supervisor

Key Responsibilities

• Supporting management in maintaining high standards within the lounge.
• Leading a team of staff to deliver exceptional customer service on 14 shifts.
• Setting a high pace for the team to ensure timely service delivery.
• Focusing on detail to provide the best experience for the local community.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House Team Member in restaurants, bars, cafs, or coffee shops.
• Experience in bar environments, including food and drink preparation.
• Strong hospitality skills and passion.
• Strong drive and resilience in overcoming challenges.
• Excellent literacy skills and attention to detail for KPI reporting.
• Strong communication skills and ability to build rapport.
• Self-motivation and ability to work independently with limited supervision under pressure.
• Knowledge of best practices in sales building, forecasting, paperwork, reporting, recruitment, HR, and NPS.

Job Facilities/Benefits

• Tips shared equally based on hours worked.
• Paid breaks.
• Staff food provided on every shift.
• 50% discount on food from all three brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (including all-expenses-paid trips).
• Christmas and Boxing Day off.
• Staff party (Loungefest).
• Emotional and practical support via the Licensed Trade Charity.
• Control over pay with Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.