Key Responsibilities

• Making customers feel welcome and comfortable.
• Adapting service style and approach to individual customer needs.
• Working with management and team to ensure customer satisfaction on each shift.

Skills and Expertise

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to build rapport and trust with customers.
• Ability to work independently and meet deadlines under pressure.

Job Facilities/Benefits

• Tips shared equally across the team.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food in all brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (including all-expenses paid trips).
• Christmas and Boxing Day off.
• Loungefest staff party.
• Emotional and practical support via the Licenced Trade Charity.
• Power over your pay with Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunity for personal development and career progression.