Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable
- Adapting service style to meet diverse customer needs (e.g., quiet coffee, group celebrations)
- Working with management and team to ensure customer satisfaction
Skills and Expertise
- Excellent customer service skills
- Ability to build rapport and trust with customers
- Adaptability and flexibility in service delivery
- Strong communication skills
- Self-motivation and ability to work independently
Job Facilities/Benefits
- Tips shared equally across the team
- Paid breaks
- Staff food on every shift
- 50% discount on food in all brands
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (e.g., all-expenses-paid trips)
- Christmas and Boxing Day off
- Staff party (Loungefest)
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Opportunity for personal development and career progression