Key Responsibilities

• Making customers feel welcome and comfortable.
• Adapting service style to meet individual customer needs.
• Working with management and team to ensure customer satisfaction.

Skills and Expertise

• Exceptional customer service skills.
• Strong communication skills.
• Ability to build rapport and trust.
• Self-motivation and ability to work under pressure.
• Hospitality experience (preferred).

Job Facilities/Benefits

• Tips shared equally, based on hours worked.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food across all brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (e.g., all-expenses-paid trips).
• Christmas and Boxing Day off!
• Staff party (Loungefest).
• Emotional and practical support via Licenced Trade Charity.
• Wagestream for pay control.
• Company pension scheme.
• Long service awards.
• Career progression opportunities.